Delivery Information
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Shipping Rates and Times
The
shipping options available to you are determined by the contents of
your order and your shipping address. The Checkout page will only
display the shipping methods available for your order. Shipping costs
are indicated on the order confirmation screen before you complete your
order. we need 2 business days to process your order before we ship it
to you.We occasionally offer special promotions for free or discounted
shipping. These promotions have strict eligibility requirements.
Order Processing Deadlines
If
all items in your order are in stock at the warehouse closest
to you, orders placed before 5:00 PM Eastern (Monday to Friday, except
holidays) will begin to process the same day. Orders received after the
cut-off times will begin to process the next business day.
Items on Order
If
an item is currently out of stock, the items description page will
display the date we expect to receive the product back in stock. If you
choose to purchase the item anyway, a preorder / back order shipping
surcharge will apply. Availability dates for items on order are
estimates, and are not guaranteed.
Shipping Confirmation Emails
Our
systems will send you an automated shipment confirmation email when we
finish processing your order. Our shipping carriers do not pick up
packages from our facilities on weekends, or on postal holidays.
Therefore, if you place an order after our order processing deadline,
you may experience a delay between your shipping confirmation e-mail and
the actual shipment of your order. The time frame for the shipment
method you selected will begin when the carrier picks it up for
delivery.
Shipping Carriers
Orders
may be shipped with any of our preferred carriers: FedEx, US Postal
Service or UPS. We cannot request or guarantee delivery by a specific
carrier. If your shipping address is a P.O. Box, please check that
option in the address form to make sure that your order is delivered
correctly. Orders with 2-Day and Overnight shipping are usually
delivered by 8PM on the estimated date of delivery. However, we don't
guarantee delivery by a specific time of day.Orders to P.O. Boxes or US
Territories will be delivered by the US Postal Service, and can only be
sent with standard or express shipping. Orders to APO/FPO/DPO addresses
will be delivered by the U.S. Military Postal Service. We do not use any
other shipping carriers for these addresses.
Restrictions on Air Shipping
Most
of our packages are delivered by a combination of air and ground
transport. However, the US Department of Transportation (DOT) prohibits
air shipment of items that could contribute to an on board fire or other
mishap. Restricted items include:
Aerosol-type
products or medications in pressurized spray cans, such as hairspray,
shaving cream, and inhalers. Products that contain flammable volatile or
corrosive chemicals, such as: fragrances, nail polish, bunion
treatments, and nail polish remover. We're committed to getting your
order to you as quickly as possible, but we also want to do it safely
and responsibly, in compliance with DOT rules. That's why we require
ground-only delivery, at our standard shipping rates, for orders that
contain DOT-restricted products. We are unable to ship DOT-restricted
(hazmat) items to Alaska, Hawaii, APO/FPO/DPO military addresses, or US
Territories.
Weekend Delivery
We
are unable to arrange weekend deliveries. Some of our shipping carriers
occasionally deliver orders sent via standard shipping on Saturdays,
but this service cannot be requested or guaranteed. All shipping and
processing times listed on our website are in business days
(Monday-Friday, excluding all national holidays).
Perishable Items
The
shipping options for perishable products are limited, to make sure that
you receive these items in excellent quality. These packages are not in
transit on Saturday and Sunday, so any item noted as perishable must be
ordered by strict deadlines to avoid weekend transit.
International Orders
We use the best representative carriers of the countries to forwards packages to international destinations. For this shipping method, we set limits on quantity of products, Weight and maximum amount of the order. You should check the limitation of import from the Office of Customs Administration in your country prior to placing an order.